Вакансия - Technical Support Engineer (enterprise products) with English в Санкт-Петербурге

WHO WE ARE:

We are a rapidly growing technology company of dedicated professionals striving to make a difference in the world of data security. Our platform, Netwrix Auditor, empowers organizations to minimize the risk of data breaches and ensure regulatory compliance by proactively reducing the exposure of sensitive data and promptly detecting policy violations and suspicious user behavior.

This out-of-the-box solution for Windows is used by thousands of mid-sized and enterprise customers all over the globe.

The Company is headquartered in Irvine, California, and has offices in the U.S. (Ohio), Russia (St. Petersburg), the Czech Republic, and the UK, with a regional presence in Benelux, France, Germany, Italy, and India.

Netwrix Corporation continues to evolve and is looking for a Technical Support Engineer (enterprise products with English language). Please note: you should be able work from Georgia or Armenia.

Please respond in English.

SUMMARY:

Our support engineers work within a team of technical specialists focused on resolving our customer technical issues via email, phone and live troubleshooting sessions, guaranteeing smooth experience with Netwrix products.

WHAT YOU WILL BE RESPONSIBLE FOR:

• Providing technical support and implementation assistance to existing and evaluating customers;
• Assisting Sales teams with technical issues that come up during the pre-sale phase;
• Working with the ticket tracking system (open, update and close support tickets);
• Answering phone calls from customers; arranging remote troubleshooting sessions;
• Communicating the issues to the next level for further resolution if needed;
• Assisting your teammates and other colleagues on the topics within your area of expertise;
• Contributing to the product development based on the customer feedback;
• Managing your own testing lab.

WHAT WE EXPECT FROM YOU:

• IT background or strong addiction to IT;
• English Upper-Intermediate or higher level;
• Excellent verbal and written communication skills;
• Customer service-oriented nature, desire to help people;
• Logical and analytical skills;
• Patience in problem solving and troubleshooting;
• Passion in learning new software and technologies, constantly improving your skills through trainings and self-education.

WHAT WOULD BE A PLUS:

• French Upper-Intermediate or higher level;
• Basic knowledge of PowerShell and SQL;
• Troubleshooting skills (reading logs, building reports, testing)
• Knowledge of general Windows administration;
• Experience with Active Directory, SharePoint, IIS, networking.

WHAT WE OFFER:

• Access to team s lab resources and a personal virtual testing environment from the start date ;
• Comprehensive onboarding program that includes trainings on Netwrix products and related systems ;
• Employment according to the Labor Code of Georgia or Armenia;
• Competitive compensation depending on experience and skills;
• Challenging projects and a variety of tasks;
• Upbeat working environment;
• Opportunities for professional growth and promotion;
• Free corporate English classes;
• Relobonus (optional)
• Work remotely from Georgia or Armenia.